PlatformOverview

<p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">1.1 Platform Overview</span></span></p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">The platform offers cloud call center products that clients can buy, manage and operate by themselves, a wealth of derivative products like the smart customer service platform, the smart quality control platform and the smart marketing platform, and a standard third-party interface that enables clients to easily connect to their own business systems. &nbsp;</span></span></p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">Self-service purchase: after information submitted by clients is reviewed, they can buy and use the Ping An Wecontact products on the website. &nbsp;</span></span></p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">Self-service management: designate product users, and set authority and workflow configuration. &nbsp;</span></span></p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">Self-service operations: adjust business direction and human resources based on monitoring results and data; set tasks</span></span></p>

PlatformArchitectureDiagram

<p>UNDER CONSTRUCTION</p>

Advantages

<p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">Features &amp; Strengths</span></span></p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">Low-cost</span></span></p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">Order on demand, cloud deployment, zero investment needed for operations or maintenance</span></span></p> <p>&nbsp;</p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">High efficiency</span></span></p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">Framework agreement, flexible settlement, ready to use</span></span></p> <p>&nbsp;</p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">Large capacity, high reliability</span></span></p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">Support tens of thousands of agents, remote backup to avoid risks; steady and reliable</span></span></p> <p>&nbsp;</p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">Compatible and extensible</span></span></p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">Support multi-channel, customized development and open API interface; easy to expand and integrate third-party systems</span></span></p>

ApplicableScene

<p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">1.1 Applicable Scenarios&nbsp;&nbsp;&nbsp;</span></span></p> <p>&nbsp;</p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px"><strong>Agent login, </strong><strong>and </strong><strong>outbound and inbound calls</strong></span></span></p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">By purchasing agent services and calling numbers, clients can develop telemarketing agent services, allocate agent extensions and employee identification numbers, register extensions, enable login by the employee identification numbers and outbound calls, set skill sets and incoming call process, and answer calls.</span></span></p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px"><strong>App access, two-way callback on mobile devices </strong></span></span></p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">Access the two-way callback service through the standard http interface, make calls, organize meetings, and record calls via mobile devices</span></span></p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px"><strong>Self-define process, </strong><strong>smart</strong><strong> automatic outbound calls</strong></span></span></p> <p><span style="font-family:Microsoft Yahei"><span style="font-size:14px">Clients self-define an outbound call process, set outbound call tasks, import name lists, formulate outbound call plans and automatic outbound calls by the system, so as to hold dialogues, finish collections, make follow-up calls, and do marketing</span></span></p>
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