常见问题

<p class="shortdesc"></p> <p class="p"></p> <section class="section" id="faq__section_zxg_cbd_mnb"><h2 class="doc-tairway">WEB管理控制台连接不上密码机,进入不了管理界面?</h2> <p class="p">先检查密码机是否开启,是否插上USB Key,再检查网络是否能联通VSM的IP(可在云签名控制台中查询)。</p> <p class="p">如果网络正常,还是连接不上,可能是ARP缓存的问题,可以在CMD终端里使用<code class="ph codeph">arp –d</code>命令清空缓存。</p> </section> <section class="section" id="faq__section_yrt_dbd_mnb"><h2 class="doc-tairway">常见错误码的意义是什么?</h2> <div class="p"> <table class="table frame-all" id="faq__table_yn4_2bd_mnb"><caption></caption><colgroup><col style="width:50%"><col style="width:50%"></colgroup><thead class="thead"> <tr class="row"> <th class="entry" id="faq__table_yn4_2bd_mnb__entry__1">错误码</th> <th class="entry" id="faq__table_yn4_2bd_mnb__entry__2">意义</th> </tr> </thead><tbody class="tbody"> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x1</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">未知错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x2</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">输入参数错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x3</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">应用配置已配置该密钥</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x4</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">内存错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x5</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">内存读错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x6</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">文件打开错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x7</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">文件读取错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x8</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">文件写入错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x9</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">编码错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0xa</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">解码错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0xb</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">空指针</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0xc</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">IO错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0xd</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">网络错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0xe</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">无权限操作</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0xf</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">用户角色错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x10</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">用户名或密码错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x11</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">用户ID错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x12</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">网络错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x13</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">IP地址错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x14</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">网络掩码错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x15</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">命令配置错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x16</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">密钥错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x17</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">密钥索引错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x18</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">密钥用途错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x19</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">密钥类型错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x1a</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">密钥口令错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x1b</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">密钥模长错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x1c</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">摘要算法错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x1d</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">密钥产生错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x1e</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">密钥不存在</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x1f</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">密钥数量错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x20</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">密钥指数错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x21</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">证书错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x22</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">证书标识错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x23</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">证书类型错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x24</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">证书编码错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x25</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">证书数据错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x26</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">证书参数错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x27</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">CRL参数错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x28</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">证书口令错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x29</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">P10证书签名串信息错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x2a</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">P10证书信息获取错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x2b</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">P12证书参数错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x2c</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">证书签名错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x2d</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">证书链标识错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x2e</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">应用配置错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x2f</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">应用名称错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x30</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">系统错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x31</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">NTP配置错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x32</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">获取CPU信息错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x33</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">获取内存信息错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x34</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">获取磁盘信息错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x35</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">设置时间失败</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x36</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">获取版本信息错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x37</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">产生随机数失败</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x38</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">CA配置错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x39</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">LDAP连接失败</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x3a</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">OCSP连接失败</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x3b</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">日志错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x3c</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">页面大小错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x3d</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">数据库错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x3e</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">数据库查询错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x3f</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">数据库写入错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x40</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">数据库删除错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x41</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">数据库清空错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x42</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">数据库参数错误</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x43</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">数据库新增重复</p> </td> </tr> <tr class="row"> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__1 "> <p class="p">0x44</p> </td> <td class="entry" headers="faq__table_yn4_2bd_mnb__entry__2 "> <p class="p">密码机状态错误</p> </td> </tr> </tbody></table> </div> </section>
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