Zhizhe can help users quickly obtain specific knowledge to improve the search efficiency. Moreover, it can help the customer service staff reduce the error rate to facilitate service standardization and improve the overall customer experience.
Enterprises can effectively reduce the staff training cost and knowledge bank maintenance cost by setting up a unified knowledge management platform. Moreover, through collaboration among various departments and employees, work efficiency can be enhanced through accumulated knowledge on the system.
Knowledge is the core competitiveness of a company. Effective management of knowledge can prevent the loss of knowledge assets and improve management’s decision-making. Zhizhe can help enterprises manage and maintain the knowledge bank intelligently and help managers quickly make decisions through data mining and analysis.
Zhizhe can provide work support for employees and train their innovative minds under a sharing environment by effectively managing “invisible” knowledge that is hidden in employees and expert’s brains as well as other knowledge stored in the employee’s computers.
Zhizhe has open and strong integration capabilities. It can achieve seamless connection between the knowledge bank and business by accessing the external business system on demand.
Users can intelligently search the knowledge needed via Zhizhe’s AI engine optimization algorithm with the full text as well as providing general sematic analysis services for robots.
Zhizhe can realize the unified storage and semi-automatic splitting of documents, and quickly break down existing knowledge, thus achieving unified knowledge management, multi-channel application, and knowledge application for all users and multiple roles. At the same time, Zhizhe can also realize intelligent semantic analysis of FAQ (Frequently Asked Questions), and accomplish intelligent matching, fast pushing and splitting of FAQ.
Zhizhe can realize the unified management of various knowledge editing forms and multimedia knowledge services and automatically complete the process of synchronizing them to various application systems. At the same time, Zhizhe can complete the establishment of the vector parameter relations. After the synchronization of each system is completed, the system can independently complete the application and calculation of corresponding knowledge.
Zhizhe can realize the unified management of business vocabulary database. Vocabulary relevant to different system applications are labeled in the master database, and then the systems complete the process of identification and application through smart labels.
Ping An Group
Ping An Group
The agent knowledge management platform, built by Ping An Financial Service Call Center via Zhizhe, went live in June 2018. The platform simplified the knowledge application mode, greatly improved the production capacity, realized the seamless connection between knowledge and business, and improved the customer experience.
Bank of China
Bank of China
Through the construction of a new generation of Customer Centers, The Bank of China has reduced the high maintenance costs and poor user experience of the customer service system by integrating the Customer Contact Center, thereby achieving lower operating costs and improving the customer experience.