申请退费

<p class="shortdesc">您可以对预付费的云服务器ECS产品申请退费。</p> <section class="section prereq" id="Refund__prereq_o4s_zdl_blb"><div class="tasklabel"><h2 class="doc-tairway">前提条件</h2></div> <div class="note important note_important"><span class="note__title">重要:</span> <p class="p">在提交退费前,请确保将退订的云资源上的数据已完成备份或者迁移,退订完成后云资源将被删除,数据无法找回,请谨慎操作。</p> </div> </section> <section class="section context"><div class="tasklabel"><h2 class="doc-tairway">背景信息</h2></div> <div class="note note note_note"><span class="note__title">说明:</span> 退款产品现仅适用于预付费的ECS。</div> <p class="p">目前,申请退费需要您通过提交工单的形式申请。您提交退款工单后,工作人员将会进行审核,审核通过即会退款,同时会将该ECS及其依赖资源一并清退。</p> <ul class="ul" id="Refund__ul_sfh_22k_blb"> <li class="li">若依赖的资源是按量付费产品,则直接释放。</li> <li class="li">若依赖的资源是包年包月产品,则直接释放并结算费用。</li> </ul> <p class="p">退款金额以代金券形式返还,计算公式:退款金额 = 实例历史最新订单的单价 × 剩余时长</p> <div class="note note note_note"><span class="note__title">说明:</span> <ul class="ul" id="Refund__ul_fcc_32k_blb"> <li class="li">剩余时长以“月”作为统计单位,不满整月也将按照整月扣除。例如,某用户在5月1日通过预付费的方式购买了三个月的ECS服务,随后在5月3日申请退款,则将扣除一个月的使用时间,剩余时长为两个月。</li> <li class="li">按照退款金额计算公式得出退款金额若小于0,则不予以退款。</li> <li class="li">退还的代金券仅适用于购买ECS产品,不限使用次数,有效期三年(自发放日起)。</li> </ul> </div> </section> <section><div class="tasklabel"><h2 class="doc-tairway">操作步骤</h2></div><ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">登录<a class="xref" href="/console/home/dashboard" target="_blank">控制台</a>。</span> </li><li class="li step stepexpand"> <span class="ph cmd">单击页面右上角的<span class="ph uicontrol">创建工单</span>。</span> </li><li class="li step stepexpand"> <span class="ph cmd">在<span class="ph uicontrol">产品或服务</span>栏中,选择<span class="ph uicontrol">售后退款</span>。</span> <div class="itemgroup info"> <img class="image" id="Refund__image_mjv_fgk_blb" src="https://obs-cn-shanghai.yun.pingan.com/pcp-portal/20200308111307-1e13ae9b9b86.png" width="750"> </div> </li><li class="li step stepexpand"> <span class="ph cmd">在<span class="ph uicontrol">问题类型</span>处选择<span class="ph uicontrol">售后退款</span>。</span> </li><li class="li step stepexpand"> <span class="ph cmd">单击<span class="ph uicontrol">创建工单</span>。</span> </li><li class="li step stepexpand"> <span class="ph cmd">填写工单信息。</span> <div class="itemgroup info"> <table class="table frame-all" id="Refund__table_wvm_msk_blb"><caption></caption><colgroup><col style="width:39.525691699604735%"><col style="width:60.47430830039525%"></colgroup><thead class="thead"> <tr class="row"> <th class="entry" id="Refund__table_wvm_msk_blb__entry__1">配置项</th> <th class="entry" id="Refund__table_wvm_msk_blb__entry__2">说明</th> </tr> </thead><tbody class="tbody"> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">问题标题</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">提交工单的问题标题。</p> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">是否紧急</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">可按照实际情况,选择<span class="ph uicontrol">一般</span>或<span class="ph uicontrol">紧急</span>。</p> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">问题描述</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">问题具体描述。</p> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">选择产品</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">目前只支持预付费的云服务器ECS退款,因此,此处默认选择云服务器。</p> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">实例名称</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">需要退款的实例名称。</p> <div class="note note note_note"><span class="note__title">说明:</span> 允许填写一个实例名。</div> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">退款原因</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">填写此次申请退款的原因。</p> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">数据是否已备份</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">填写数据是否已经备份。</p> <div class="note important note_important"><span class="note__title">重要:</span> 退款后云服务器ECS的数据及其依赖资源将会清空且无法找回。请您在退款前备份相关数据。</div> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">文件上传</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">上传相关附件。</p> <div class="note note note_note"><span class="note__title">说明:</span> 最多可上传5个附件(每次只能选取1个),每个附件大小不得超过8M附件支持格式有:'jpg','jpeg','bmp','png','gif','doc','docx','pdf'。</div> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">手机号码</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">默认为注册账号时填写的手机号码,如果号码不再使用,可以重新填写。</p> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">电话联系时间</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">请选择方便电话联系您的时间。</p> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">邮箱</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">默认为注册账号时填写的邮箱,如果号码不再使用,可以重新填写。</p> </td> </tr> </tbody></table> </div> </li><li class="li step stepexpand"> <span class="ph cmd">填写完成后,单击<span class="ph uicontrol">创建</span>。</span> </li></ol></section> <section class="section result" id="Refund__result_gvz_5dl_blb"><div class="tasklabel"><h2 class="doc-tairway">执行结果</h2></div> <p class="p">创建完成后,可在<span class="ph menucascade"><span class="ph uicontrol">工单</span><abbr> > </abbr><span class="ph uicontrol">工单列表</span></span>中查看工单进度信息。</p> </section>
以上内容是否解决了您的问题?
请补全提交信息!
咨询·建议

电话咨询 - 7x24 小时

400-151-8800

邮件咨询

cloud@pingan.com

在线客服

7x24 小时,急速解答

工单支持

解决云产品相关技术问题