<p><span style="font-family:Microsoft Yahei">The establishment of an IT Service Management System (ITSM) has become an indispensable mechanism to manage operational risks for various organizations, especially financial institutions, telecom and high-tech industries.</span></p> <p>&nbsp;</p> <p><span style="font-family:Microsoft Yahei">ISO20000 is the standard for establishment and maintenance of information technology service management system, including&nbsp;two chapters. The first chapter is about the IT service management practices, including five process groups (i.e. service delivery process, publishing process, resolution process, relationship process, and control process) and 13 service management processes covered by the process groups. They are regarded as the reference standards for system certification together with the system management responsibilities, document requirements and capabilities, awareness and training. The second chapter is the guide to implementation of IT service management. It provides reference and instructions for the implementation of system certification process.</span></p> <p>&nbsp;</p> <p><span style="font-family:Microsoft Yahei"><strong>Ping An Cloud identifies key IT services based on ISO20000 </strong><strong>S</strong><strong>tandard and has established a complete set of IT service management processes to ensure effective delivery of high quality IT services to&nbsp;business and customers.</strong></span></p>
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