<p class="shortdesc">您可以关闭还在处理中的工单。</p> <section class="section context"><div class="tasklabel"><h2 class="doc-tairway">背景信息</h2></div> <p class="p">提交工单后，并且在问题最终确认前，如果该工单提交的问题已经自行恢复或着解决，不再需要工程师继续处理，您可以直接关闭处理中的订单。</p> </section> <section><div class="tasklabel"><h2 class="doc-tairway">操作步骤</h2></div><ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">登录<a class="xref" href="/console/home/dashboard" target="_blank">控制台</a>。</span> </li><li class="li step stepexpand"> <span class="ph cmd">单击页面右上角的<span class="ph uicontrol">工单</span>。</span> </li><li class="li step stepexpand"> <span class="ph cmd">单击左侧导航栏的<span class="ph uicontrol">工单列表</span>。</span> </li><li class="li step stepexpand"> <span class="ph cmd">在<span class="keyword wintitle">工单列表</span>处，找到待关闭的工单，单击操作列的<span class="ph uicontrol">关闭</span>。</span> <div class="itemgroup info"> <p class="p">您可以通过创建工单时间、工单编号、问题标题及创建人账号来筛选工单。</p> <img class="image" id="close__image_kfr_gdv_2lb" src="https://pcp-portal-sca.obs-cn-shenzhen.pinganyun.com/pcp-portal-sca/20200308112329-16cfcf30957c.png" width="750"> </div> </li><li class="li step stepexpand"> <span class="ph cmd">在弹出的对话框中，单击<span class="ph uicontrol">确认</span>。</span> </li></ol></section> <section class="section result" id="close__result_lvr_4dv_2lb"><div class="tasklabel"><h2 class="doc-tairway">执行结果</h2></div> <p class="p">关闭后，工单的状态变为<span class="ph uicontrol">已确认</span>。</p> </section>