<p class="shortdesc">工单提交后，您可以查看已提交工单的处理过程或者结论。</p> <section class="section prereq" id="view__prereq_sfw_sdv_2lb"><div class="tasklabel"><h2 class="doc-tairway">前提条件</h2></div> <p class="p">已经提交工单。</p> </section> <section class="section context" id="view__context_sbc_5dv_2lb"><div class="tasklabel"><h2 class="doc-tairway">背景信息</h2></div> <p class="p">工程师接收到工单后，会第一时间处理。若答复您的问题，系统会发送邮件知会您。您可以在<span class="keyword wintitle">工单详情</span>页面查看答复或者与工程师沟通问题细节。</p> </section> <section><div class="tasklabel"><h2 class="doc-tairway">操作步骤</h2></div><ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">登录<a class="xref" href="/console/home/dashboard" target="_blank">控制台</a>。</span> </li><li class="li step stepexpand"> <span class="ph cmd">单击页面右上角的<span class="ph uicontrol">工单</span>。</span> </li><li class="li step stepexpand"> <span class="ph cmd">单击左侧导航栏的<span class="ph uicontrol">工单列表</span>。</span> </li><li class="li step stepexpand"> <span class="ph cmd">在<span class="keyword wintitle">工单列表</span>中，找到待查看的工单，单击工单编号。</span> <div class="itemgroup info"> <p class="p" id="view__d10e68">您可以通过创建工单时间、工单编号、问题标题及创建人账号来筛选工单。</p> </div> </li><li class="li step stepexpand"> <span class="ph cmd">在<span class="keyword wintitle">工单详情</span>中，您可以查看工程师对您提交工单的处理过程或结果。</span> <div class="itemgroup info"> <img class="image" id="view__image_sqq_32v_2lb" src="https://pcp-portal-sca.obs-cn-shenzhen.pinganyun.com/pcp-portal-sca/20200308112329-19541feb9031.png" width="750"> </div> </li></ol></section>