<p class="shortdesc">工单提交后，您的工单会由专业的工程师来处理。</p> <section class="section prereq" id="dealwith__prereq_uv4_v45_2lb"><div class="tasklabel"><h2 class="doc-tairway">前提条件</h2></div> <p class="p">已经提交工单。</p> </section> <section class="section context" id="dealwith__context_rxk_gt5_2lb"><div class="tasklabel"><h2 class="doc-tairway">背景信息</h2></div> <p class="p">工程师接收到工单后，会第一时间处理。若答复您的问题，系统会发送邮件知会您。您可以在<span class="keyword wintitle">工单详情</span>页面查看答复或者与工程师沟通问题细节。</p> </section> <section><div class="tasklabel"><h2 class="doc-tairway">操作步骤</h2></div><ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">登录<a class="xref" href="/console/home/dashboard" target="_blank">控制台</a>。</span> </li><li class="li step stepexpand" id="dealwith__step_dzx_wv5_2lb"> <span class="ph cmd">单击页面右上角的<span class="ph uicontrol">工单</span>。</span> </li><li class="li step stepexpand" id="dealwith__step_igh_xv5_2lb"> <span class="ph cmd">单击左侧导航栏的<span class="ph uicontrol">工单列表</span>。</span> </li><li class="li step stepexpand" id="dealwith__step_apt_xv5_2lb"> <span class="ph cmd">在<span class="keyword wintitle">工单列表</span>中，找到待查看的工单，单击工单编号。</span> <div class="itemgroup info"> <p class="p" id="dealwith__p_v2m_rw5_2lb">您可以通过创建工单时间、工单编号、问题标题及创建人账号来筛选工单。</p> </div> </li><li class="li step stepexpand"> <span class="ph cmd">在<span class="keyword wintitle">工单详情</span>中，您可以补充客服所需要的相关信息或者针对疑问进行澄清。</span> <div class="itemgroup info"> <img class="image" id="dealwith__image_kpz_dt5_2lb" src="https://pcp-portal-sca.obs-cn-shenzhen.pinganyun.com/pcp-portal-sca/20200308112329-1a30f1e19244.png" width="750"> <div class="note note note_note"><span class="note__title">说明：</span> <p class="p">如果该工单提交的问题已经自行恢复或着解决，不再需要工程师继续处理，您可以单击页面上方的<span class="ph uicontrol">关闭工单</span>来关闭处理中的工单。</p> </div> </div> </li></ol></section>